Frequently asked questions

Five hand-drawn cards on 300 gsm card stock with 5 matching envelopes: one Santa card, one Mama Santa card, one Elf card, and two Family cards. It's $15, shipping included anywhere in the world.

Yes. Every face is hand-drawn from a limited library of features and checked against a database of every card we've ever made, so no combination is ever repeated. Once every combination in the current library has been used, we create new features to add to it, so your set stays a genuine one of a kind.

No. There's no account and no password -- just add the set to your cart and fill in your shipping details at checkout. If you've ordered before, typing the same email lets you request a one-click link that fills the form in for you.

Use "Track my order" in the menu and enter the email you ordered with. If it matches a past order, we'll email you a one-click link to see its status -- no account or password needed.

We begin illustrating within 24 hours of your payment being confirmed, and ship as soon as the print is ready -- usually within a few business days.

Everything is illustrated, printed, and shipped from Morocco, on premium 300 gsm card stock.

Contact us as soon as possible after ordering if you need to cancel -- we can only do this before illustration starts. If your set arrives damaged or incomplete, contact us and we'll make it right.

Yes. Every order is processed entirely by Stripe, a PCI-compliant payment processor used by millions of businesses worldwide -- your card details are entered directly on Stripe's own secure checkout page and never pass through our servers. We never see, store, or have access to your card number at any point. All we receive back from Stripe once payment succeeds is your name, shipping address, order quantity, and the total amount paid -- exactly what we need to print, package, and ship your order.